Cookie Policy

Last updated: 24 June 2026

This Cookie Policy explains how VeraHold Ltd (“VeraHold”, “we”, “us” or “our”) uses cookies and similar technologies on our website.

By using our website, you may have cookies placed on your device. Some cookies are necessary for the website to work properly. Other cookies, such as analytics or marketing cookies, will only be used where required consent has been given.

This Cookie Policy should be read together with our Privacy Policy.

1. Who we are

VeraHold Ltd is a registered company providing independent document, cost and management analysis services for leaseholders, Right to Manage directors and Residents’ Management Company members.

If you have any questions about this Cookie Policy, you can contact us at:

2. What are cookies?

Cookies are small text files placed on your computer, phone, tablet or other device when you visit a website. They help websites work properly, remember your preferences, improve user experience, understand how visitors use the website and, in some cases, support marketing or advertising.

Similar technologies may include pixels, tags, scripts, local storage and other tools that store or access information on your device.

3. Types of cookies we may use

We may use the following types of cookies on our website.

Strictly necessary cookies

These cookies are required for the website to function correctly. They may support security, page navigation, account access, form submissions, payment processing, fraud prevention or cookie preference management.

Because these cookies are necessary for the website to work, they cannot usually be switched off through our cookie banner. You can block them through your browser settings, but some parts of the website may not function properly.

Analytics cookies

Analytics cookies help us understand how visitors use the website. For example, they may show us which pages are visited, how long users spend on the site, which features are used and whether any errors occur.

We use this information to improve the website, develop VeraHold’s services and understand what users need from the platform.

Analytics cookies will only be used where required consent has been given.

Functionality cookies

Functionality cookies allow the website to remember choices you make, such as cookie preferences, account settings or other website preferences. These cookies help us provide a more personalised and convenient experience.

Marketing cookies

We may use marketing cookies in the future to understand the effectiveness of our campaigns or to show relevant content to users. These cookies may track browsing activity across websites.

We will not use marketing cookies unless required consent has been given.

4. Cookies we may use

The exact cookies used on our website may change depending on the tools and service providers we use. The table below explains the main categories of cookies we may use.

5. Third-party cookies

Some cookies may be placed by third-party service providers that help us operate the website and provide our services. These may include providers for:

• website hosting;
• analytics;
• payments;
• security;
• form submissions;
• email communications;
• customer support;
• account management;
• advertising or marketing, where used.

We do not control third-party cookies directly. Third-party providers may process information according to their own privacy and cookie policies.

Where required, we will ask for your consent before allowing non-essential third-party cookies to be set.

6. How we use analytics

We may use analytics tools to understand how people interact with our website. This helps us improve page structure, onboarding, service information, account features and the overall user experience.

Analytics information may include:

• pages visited;
• time spent on the website;
• links or buttons clicked;
• device and browser type;
• approximate location;
• referral source;
• technical performance data;
• error reports.

We do not use analytics cookies to identify you directly unless this is clearly explained and permitted by law.

7. Managing your cookie preferences

When you visit our website, you may be shown a cookie banner or cookie settings tool. You can use this to accept or reject non-essential cookies.

You can change your cookie preferences at any time by using the cookie settings link on our website, where available.

You can also manage cookies through your browser settings. Most browsers allow you to block cookies, delete existing cookies or receive a warning before cookies are placed on your device.

Please note that blocking some cookies may affect how the website works.

8. Changes to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our website, technology, service providers, legal requirements or business operations.

The latest version will always be available on our website. The “Last updated” date at the top of this page will show when the policy was last revised.

9. Contact us

If you have any questions about this Cookie Policy or how we use cookies, please contact us at: